Organizational Behavior Case Study - 873 Words

1. What factors do you think make some organizations ineffective at managing emotion? According to the case, organizations are always hard to manage emotion effective. From my prospective, there might be three main reasons, emotional individual differences, lack of contact between organizations and their employees, and organization culture, all bringing about this situation. First of all, different people have different personalities. It is hard for an organization to publish a policy or to make a solution, which could satisfy all employees. Even a same work event could generate two opposite emotional reactions by different personal dispositions. Furthermore, the greater the organization is, the more difficult the emotional†¦show more content†¦In addition, Chinese people who know sociability will always use appropriate words to express themselves even if they want to criticize someone. In this way, employees are easy to report their comments and suggestions to their managers and to receive managers’ requests and criticism. In conclusion, this kind of management style is really very effective to help manage emotions in the company. Employees can work in this comfortable and harmonious atmosphere with happy minds. 4. Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate? In my opinion, there are several measures to change its emotional climate. First, the most important thing is to establish a warm, comfortable and friendly workplace environment. This kind of environment could guarantee employees making positive emotional reactions during their daily work, and also could improve their work efficiency and quality. Those results are good for the company’s operations. Second, her company could take some social activities, such as parties among employees and managers. These parties could bring more contact between managers and employees and let managers know moreShow MoreRelatedCase Study Organizational Behavior1424 Words   |  6 PagesAbstract Why do individuals behave the way they do and perform well or poorly in the workplace? This question has been the Holy Grail of much research in organizational behavior (McShane−Von Glinow, 2004). A large American city was putting on some seminars for managers, and the main topic of the discussion was motivation. During the seminar a problem came to light that a captain of a police station was dealing with some issues with his police officers. When his officers first came to the policeRead MoreOrganizational Behavior Case Study2560 Words   |  11 PagesSANDALIAS FINAS DE CUERNAVACA, S.A. TOTAL QUALITY MANAGEMENT (TQM) A Case Study Student name, school and level, remain confidential March 11th, 2008 Organizational Behavior – Dr. Panayotis Zamaros -1- Table of Content 1. Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦..3 2. Presentation of the Problem†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4 3. Presentation of the Solution: Total Quality Management (TQM) †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦5 4. Analysis of the Solution: Is TQM compatible with Mexican culture?.......................Read MoreA Case Study on Organizational Behavior1870 Words   |  8 PagesA Case Study in Organisational Behaviour A Case Study in Organisational Behaviour Introduction The paper describes a hypothetical, professional situation that professionals in organisational behaviour may face fairly often. I have been hired as a management consultant for A E Yachts, which is run by David Hammond. There are sixty employees and the former head of the company, Arthur Hammond is another person to whom the consultation will extend. These people are my base community and cultureRead MoreOrganizational Behavior Case Study3346 Words   |  14 Pagescause of the problems using two leadership theories, namely path-goal leadership theory and competencies perspectives of leadership. Moreover, we will try to relate this case with other Organizational Behavior theory. We have identified that this problems create a kind of conflict in the organization. So, we decide to approach this case with theory of conflict. Here, we will only use two sources of conflict, namely differentiation and communication. A. Path-Goal Leadership Theory This theory is oneRead MoreOrganizational Behavior Case Study1819 Words   |  7 Pages TABLE OF CONTENT INTRODUCTION.............................................................................................................................3 DESCRIPTION OF CASE...............................................................................................................4 DESCRIPTION OF RESULTS.......................................................................................................7 VALUES..............................................................................Read MoreCase Study : Organizational Behavior Management1261 Words   |  6 PagesCase Study: Organizational Behavior Management Case Study: Organizational Behavior Management KeAtis Hayes Ashford University MHA 601: Principles of Healthcare Administration Earl Greenia June 12, 2016 Have you ever been in a situation where you could see a problem in a group, but couldnRead MoreCase Study : Organizational Behavior Management974 Words   |  4 PagesCase Study: Organizational Behavior Management Patient safety is the top priority when it comes to hospitals today. Staff and employees are first ones on hand to help patients remain in the safest condition while at the hospital. In this current case study Improving Responses to Medical Errors with Organizational Behavior Management Frates (2014) analyzed a hospital in southwest Virginia and performed an assessment regarding patient safety and the organizational management techniques that were usedRead MoreOrganizational Behavior Case Studies with Answers6198 Words   |  25 Pagespersonality – often better predictors Personality is often defined by characteristics such as outgoing or charming. However, psychologists define personality as the growth and development of a person’s whole psychological system. We study personality in Organizational Behavior because it impacts a number of important work outcomes. We can attempt to measure personality through a variety of methods. Often these methods are utilized in the hiring process to assist in hiring the right person for the jobRead MoreLeadership and Organizational Behavior Case Study924 Words   |  4 Pagesnow and will be able to be effective in meeting its objectives. 5. Adjourning: When the task/objective is completed, the group will separate and move on. When looking at the case from our course text The Forgotten Group Member, at the end of the case study Christine is putting together the different parts of the case analysis. This would put the group in the performing stage as the objective is being worked on, but isn t just yet completed. As it appears from the text, the group did the initialRead MoreCase Study Questions On Organizational Behavior Essay2596 Words   |  11 Pages University of Waikato Master of Professional Accounting Case study Name: Boren Xiao Student ID: 1260790 Paper code: EXED504 Paper: Organizational Behaviour Stream: 15S Assignment Name: Reframing Organization Lecturer: Ron McDowall Due Date: 2015-2-25 Contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦2 Discussion of the assigned question †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 Problem due to lost goal†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 Problem due to mergers and acquisitions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 Problem